Terms & Conditions
We accept Visa and Mastercard payments (provided by Swipe HQ) – it’s fast, easy and secure. Payment by credit card is the best way to ensure your order gets to you as fast as possible.
If you’d like to pay using Cash, Cheque, or Layby please contact us and let us know which products you are interested in purchasing.
Returns & Exchanges
We want to you love everything you buy from Skin Deep Beauty & Health so please do not hesitate to contact us with any problems.
If your item arrives broken or faulty, please contact us with 14 days of purchase. Unfortunately we can not guarantee a refund of the cost of posting your items back to us. Please choose your items carefully as we can not offer refunds or replacements due to ‘change of mind’ purchases.
All orders are sent overnight delivery with Courier Post. If ordered before 4pm on a business day, your order should arrive the next business day.
While we make our best efforts, we can not guarantee overnight delivery if there are delays with Courier Post. It may also take a little longer for addresses in rural areas.
If you pay by Internet Banking, we need to wait for the payment to show in our account before processing the order for the courier pick up. So if you need your order the next
business day, payment by Credit Card is best.
Postage within New Zealand FREE for orders with addition of $3 for Rural Deliveries. All parcels are sent for next day delivery in the South Island and 3 days within the North Island with Fastway Couriers.
All orders are sent in Track & Trace Satchels. We will email your number and a link to you as soon as your order is packed. Please note that clicking on the tracking link may not work for a few hours – the tracking number is only recorded with Fastway Couriers once they have picked up your parcel from Skin Deep Beauty & Health.
Overseas Purchase options please contact us.
Ordering gives you the choice of ‘Signature Required’ or ‘No Signature’ required for your convenience of how you would like to receive the package.
You may pay an extra $1 to have ‘Signature Required’. If you qualify for Free Shipping and would like ‘Signature Required’, please leave a note in the delivery instructions.
Non-Signature parcels are sent at the buyers risk, so please make sure that your Courier has a safe place to leave your parcel if you will not be home to receive it.
Neither Skin Deep Beauty & Health nor Fastway Couriers are liable for parcels that have been stolen.
No delivery to P.O Boxes
Yes, we deliver to rural addresses for an additional $3 per dispatch.
If you are not familiar with our products or have any queries please contact us for consultation.
First time users of Priori must complete the consultation form. Clikc the link below to download.
You must then email it to us at email@example.com or phone us on (03) 684 8871 and we are happy to discuss any particular issues and give you our professional advice.
Skin Deep Health and Beauty will not be liable for any skin reaction caused from the purchase of products from the www.skin-deep.co.nz
We’ll do our absolute best to get your NZ order to you next day delivery but can not guarantee overnight delivery. There may be complications with your order or with the Courier in your area, contact us if you have problems and we’ll do our best to help.
On occasion, items may be stolen or go missing. We do our best to track them down but we can’t control what happens once your parcel leaves the Skin Deep Beauty & Health office. To be safe, we recommend the ‘Signature Required’ option.
If your parcel is returned to us for whatever reason, we will need to charge a fee to send it again. Please check that there is a safe place for the Courier to leave your parcel and that the address you have provided is correct. If you have chosen ‘Signature Required’, please make sure that you answer any Card To Call requests from Courier Post in a timely manner to avoid parcels being returned.